Shipping policy

Shipping Policy

1. U.S. Warehouse & 24-Hour Dispatch

Orders are processed and dispatched from our U.S. warehouse within 24 hours after payment is confirmed.

You will receive an order confirmation email after purchase. Once your package has been handed to the shipping carrier, we will send a shipping confirmation email with tracking details.

The 24-hour timeframe refers to dispatch, not delivery. Delivery time begins after dispatch.

If an unexpected issue prevents us from meeting the promised dispatch time, we will notify you, provide a revised estimate when available, and offer the choice to wait or cancel the unshipped order for a full refund. We will not keep an unshipped order delayed indefinitely without your agreement.

2. Estimated Delivery Times

Standard U.S. delivery typically takes 3–5 business days after dispatch.

Delivery business days are Monday through Friday, excluding U.S. public holidays. This business-day definition applies to transit estimates, separately from our 24-hour dispatch commitment.

Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. destinations may require additional transit time. Weather, carrier disruptions, and peak shipping periods can also affect delivery estimates.

Delivery dates shown on product pages or tracking services are estimates.

3. Free U.S. Shipping

All U.S. orders receive free standard shipping, with no minimum purchase required.

We do not add standard shipping charges based on order value. If we cannot serve your address, we will contact you before dispatch and arrange a full refund if delivery cannot be provided.

For destinations outside the United States, please contact us before ordering to confirm shipping availability, transit estimates, and any applicable charges. The U.S. delivery estimate and free-shipping offer apply to U.S. orders.

4. Shipping Carriers

We use USPS, UPS, FedEx, and other approved shipping providers. The carrier is selected based on the destination and service availability.

Your shipping confirmation provides the tracking details for your package.

5. Tracking Your Order

Once dispatched, your order can be tracked through the link in your shipping confirmation email or directly on the carrier’s website.

Tracking information may take 24–48 hours after dispatch to update. A delay in the first tracking scan does not necessarily mean that your order has not shipped.

If you do not receive your shipping confirmation, check your spam or junk folder and contact us at HalvoraService@outlook.com.

6. Taxes & Import Duties

Applicable U.S. sales taxes, if any, are displayed at checkout before payment.

Orders shipped from our U.S. warehouse to U.S. addresses do not require import-duty payment upon delivery.

If a carrier requests an unexpected charge, please contact us with the notice before making payment so we can help investigate.

7. Shipping Address & Order Changes

Please check your name, street address, apartment or unit number, city, state, ZIP code, and contact details before placing your order.

If you notice an error, email HalvoraService@outlook.com immediately. We will make reasonable efforts to correct it before dispatch.

Because orders ship within 24 hours, address changes cannot be guaranteed once processing has begun. If the package has already shipped, we will help you explore any options available through the carrier.

8. Delayed or Lost Packages

If your package is significantly delayed or tracking stops updating, contact us with your order number and tracking details. We will help investigate with the carrier.

If the package is confirmed lost in transit, we will arrange a replacement at no additional cost or a full refund.

If an order has not yet shipped and we cannot meet the promised dispatch time, you may choose to accept the revised dispatch estimate or cancel the unshipped order for a full refund.

9. Tracking Shows “Delivered,” but the Package Is Missing

Check your delivery area, mailbox, reception desk, and any available delivery photos. Ask household members or neighbors whether they accepted the package.

If you still cannot locate it, contact us promptly. We will investigate with the carrier rather than treating the delivered scan alone as the end of the inquiry.

If the package is confirmed lost or misdelivered, we will arrange a replacement or refund as appropriate.

10. Damaged, Incorrect, or Incomplete Deliveries

Contact us as soon as possible if your package arrives damaged or contains an incorrect or missing item. Include your order number and photos of the packaging and contents when available.

We recommend reporting visible shipping damage within 48 hours of delivery to help us investigate quickly. Reporting later does not automatically remove your return or warranty eligibility.

For approved claims, we cover the required return shipping and provide an appropriate replacement or full refund. Missing accessories or promotional gifts will be sent at no additional cost.

11. Returned or Undeliverable Packages

If a package is returned because of an address error or an unsuccessful delivery, we will contact you to discuss the available reshipment or refund options.

Any proposed charge arising from customer-provided address errors will be explained before you agree to reshipment. You will not be charged additional fees for delivery errors caused by us.

To request a satisfaction return after delivery, please use our 30-day home trial and free-return process rather than refusing the package.

12. Cancellations & Returns

Contact us immediately if you need to cancel an order. We will make reasonable efforts to accommodate cancellations before dispatch.

After dispatch, you may request a return once the order is delivered. Our 30-day home trial accepts normal use, including adding water and allowing your cat to try the fountain. We cover return shipping for approved U.S. returns.

Please review our Return, Refund & Warranty Policy for complete instructions.

13. Customer Support

For shipping, tracking, delivery, or address questions, email HalvoraService@outlook.com.

Include your order number and a brief description of your request.

Typical response time: Within 1 business day.