Refund policy

Return, Refund & Warranty Policy

1. 30-Day Home Trial

You have 30 days from the delivery date to try your fountain at home.

If your cat will not drink from it, you change your mind, or you are not satisfied, you may request a return. Opening the packaging, adding water, and using the fountain for a normal home trial do not make your order ineligible.

Contact us at HalvoraService@outlook.com within the 30-day period to start your return.

2. Free Return Shipping

We cover return shipping for approved U.S. returns, including:

Returns because your cat does not like the fountain.

Returns because you change your mind or are not satisfied.

Damaged, defective, incorrect, or incomplete orders.

We will provide a prepaid return label and return instructions after authorizing your return. Please use the supplied label. Contact us before arranging your own return shipping so we can confirm any reimbursement arrangements.

3. Return Condition & Included Items

Before returning your fountain, empty, clean, and dry it, and pack it securely.

Return the fountain with the supplied accessories and gift items, including filters. A filter used during your normal home trial does not need to be unused to qualify.

Original packaging is recommended but is not required, and its absence alone will not result in a deduction. If you no longer have it, use suitable protective packaging or contact us for guidance.

Normal trial use does not need to be reversed, and the product does not have to remain unopened.

4. Refund Amount & Deductions

Eligible returns receive a refund of the amount paid for the returned product, including applicable refundable taxes.

There is no restocking fee or deduction for normal trial use, opened packaging, or ordinary signs of a reasonable home trial.

Reasonable deductions may apply only for missing supplied items or damage beyond normal trial use, excluding product defects or issues for which we are responsible. Any proposed deduction will be explained before your refund is processed.

We do not deduct the advertised retail value of returned promotional gifts simply because you used them during the trial.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please contact HalvoraService@outlook.com as soon as possible and provide your order number, a description of the issue, and photos or a short video when available.

For approved claims, we cover required return shipping and provide an appropriate replacement or full refund. If only an accessory or promotional gift is missing, we will arrange to send the missing item.

We recommend reporting visible shipping damage within 48 hours of delivery to help us investigate promptly. This recommendation does not shorten the 30-day trial or automatically invalidate a later return or warranty claim.

6. How to Return an Order

Contact us: Email HalvoraService@outlook.com with your order number and reason for return.

Receive instructions: We usually respond within 1 business day. Once authorized, we will send a prepaid return label and the correct return address.

Prepare your return: Empty, clean, and dry the fountain. Pack it securely with the supplied accessories and gift items.

Send your package: Follow the provided instructions and retain your drop-off receipt or tracking information.

Please do not send returns to the business address or the address on the original shipping label unless we specifically instruct you to do so.

7. Refund Processing

Returns are normally inspected within 3–5 business days after we receive them.

Approved refunds are issued to the original payment method, and we will email you when processing is complete. Your bank or payment provider may take 5–10 business days after issuance to display the funds.

If your refund has not appeared after that period, contact us so we can help check its status. A prepaid return label does not itself confirm that a refund has been issued.

8. One-Year Limited Warranty

The featured cordless cat fountain includes a one-year limited warranty from the delivery date covering manufacturing defects under normal household use, including covered pump and motion-sensor failures.

If the pump or sensor develops a covered fault within that year, we will provide a brand-new replacement fountain at no cost. We cover standard replacement shipping and any return shipping required for the approved claim.

To request warranty service, email HalvoraService@outlook.com with your order number and a description of the fault. We may suggest troubleshooting or request photos or a short video to help identify the issue.

The warranty does not cover accidental damage, misuse, unauthorized modifications, failure to follow reasonable care instructions, or normal wear and scheduled replacement of consumable filters and sponges. Defects in supplied consumables should still be reported for review.

Normal use during the 30-day home trial does not void the warranty.

The warranty is separate from the 30-day satisfaction return period and does not limit any rights available under applicable consumer protection laws.

9. Cancellations & Exchanges

Contact us promptly if you need to cancel or change an order. We will make reasonable efforts to accommodate your request before dispatch.

Once an order has shipped, cancellation may no longer be possible. You may request a return after delivery under the terms above.

For exchanges, contact us first so we can confirm availability and arrange the appropriate return and replacement process.

10. Contact

For returns, refunds, missing items, or warranty support, email HalvoraService@outlook.com.

Typical response time: Within 1 business day.